FREQUENTLY ASKED QUESTIONS

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ON THE WATER:

• Customers should be prepared to get wet.  Sandals, a swimsuit or other polyester clothing that dries quickly.  

ON LAND: 

• Customers should wear sturdy shoes, and dress appropriately for the weather.  It can be cool in the shade, so layers are best on a cool day.

What Should I Bring? - Clients should bring water, sunscreen, a hat, and snacks (for longer itineraries).

Can I bring my child? - The Coast guard requires a child to be at least age 12 to be in their own kayak. Although they can share a tandem kayak with a guardian at as young as 6.

Does it come with equipment?  - All rentals come with all required safety equipment, helmets, life jackets, emergency whistles, etc.

What about my stuff? - Dry bags are available to keep your things safe and dry while you are on the river.

Is it Safe? - All guides are first aid trained and outfitted with first aid kits, extra water, and snacks.

Can I bring my pet? - Feel free to bring along your pet providing they have experience on a kayak, bike or canoe before.  Niagara Outfitters makes no a surety of the animals safety. 

Besides the amazing and serene view of the river, wildlife!   Most people who spend any time on the river see at least a few of these while on the water.

BIRDS:    

• There are over 300 species of birds in the region including; robins, cardinals, blue jays, chickadees, woodpeckers and more. You will almost for sure see a great blue herons and if you're lucky you may catch a glimpse of a bald eagle!

MAMMALS:  

• There are 35 species of mammals in the region including; squirrels, skunks and raccoons, as well as white-tailed deer, weasels, rabbits, red foxes, muskrats, and bank beavers

As much as we would like to take every call and tell you all the wonderful things this region has to offer (for those who have spoken to me, know what I'm talking about, it's a passion).  But these days, it is just not feasible.  With the poor service on the water and at the launches, calls and voicemails are easily missed. 

TEXTING IS THE BEST WAY TO REACH US!

We will attempt to respond in a reasonable amount of time, but we are expecting a very busy season, so please look over the website and the reservations site (using the "Book Now" button).  

There is tons of information available here and if you still have questions, definitely give us a call!

 CANCELLATION POLICY:  

• >24 hours - 100% refund. 
• <24 hours - 100% credit or a 50% refund.

WEATHER POLICY:  

• We will make every attempt to go out, even in rain, however, lightning is a hard No Go.   

If the weather cancels your trip, you will receive a full credit to reschedule your tour.  If rescheduling is not an option, you can elect to get a 100% refund. 

PRIVACY:

All of our reservations and private information collected is powered by Peek Travel Inc., a secure, online booking software system used all over the world. When booking a reservation Niagara Outfitters wants to ensure its customers that their private information is secure and never shared with an outside source.

ALL ACTIVITIES REQUIRE A WAIVER.  THE LINK WILL BE EMAILED TO YOU AFTER BOOKING, BUT CAN ALSO BE FOUND HERE.  PLEASE FILL IT OUT IN ADVANCE AS THERE IS LIMITED CELL PHONE  SERVICE AT THE RIVER!

Click on the button here to sign the waiver electronically.  

Paper waivers may be are available at the start locations.  Please let your guide know if you have not signed the waiver.